It’s human nature to normally not trust strangers, it’s what we’ve been taught since we were children. However, nowadays we have to trust strangers in order to be provided with a service. So, wouldn’t it be easier if we could see how many others trust them too?
On TEDTalk, Joe Gebbia, the founder of AirBnB, talks about design for trust and how he overcome the stranger-danger bias (watch the video below).
In order to make people trust each other enough to stay in one another’s homes, AirBnB developed the rating system that so many know and use today.
Carrycut also understands that sometimes it’s hard to trust strangers with our most precious items, therefore, we too design for trust. We continuously improve our rating system so you can be secure that the carrier you chose for your mission can be trusted.
By being able to rate the service you’ve been provided with or the clients to which you provided to, future users can read your success history and choose you as a carrier or sender.
Let’s take a look at an example:
- Charles is a carrier and has just offered to transport your goods. You can access his profile and see his rating score.
- After the service is completed you can rate the carrier and write a review.
- In the same way you evaluated your carrier, the carrier can evaluate you as well, after all, trust goes both ways.
- After this step, our service is complete and now others can see your and the carrier’s rating score and base their decisions on that.
In such a way, good design can lead to foster communication and interaction between people and create trust.
Magic happens when the right pieces come together.