• Account

  • How can I access my account settings?

    To access your account settings you click the the icon with three dots in the upper right corner in the app.

  • What is IBAN ?

    The International Bank Account Number (IBAN) is an internationally agreed system of identifying bank accounts across national borders. If you have a Norwegian bank account number you need to find what the IBAN number for this account is. For this you use an IBAN calculator. Normally your bank account provider will have an IBAN calculator you can use. Make sure you can trust the IBAN calculator you use.

  • I do not remember my password, how can I recover it?

    If you have forgotten your password you click the log in with email (logg inn med e-post) button. This sends you to a screen where you can click the forgotten password (glemt passord) button.

  • What advantages does a registered user have?

    To send, receive or carry something you need to be a registered user. If you want to send something you need to add a payment card to your account. If you want to earn money on carrying something you need to add a bank account number to your account.

  • How do I delete my account?

    If you want to delete your account you uninstall the app and send an email to Carrycut with information that you want to have your account deleted.

  • Why do I get a message that my passwords do not match?

    You get this answer if the passwords did not match or if your password did not follow the minimum strength requirements. You need minimum 8 large and small characters and minimum 1 symbol.